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data ally

Please follow the guide below on how to make Data Ally an operator in your WatchGuard Cloud. This will allow us to assist you better.


STEP A: Complete the form to initiate your request with Data Ally (click here)


STEP B: Submit the form


STEP C: Wait for Data Ally Support Team to reply to your request.

When you receive the reply you will be provided with a username and an email which you will use in the steps below.


DO NOT PROCEED TO THE NEXT STEPS UNTIL YOU GET A REPLY FROM OUR SUPPORT TEAM


STEP D: Login to your WatchGuard Cloud (click here)


STEP E: Login with your credentials (an admin/owner account is required)


STEP F: Click Overview (see photo - 1)


STEP G: Click Operators and Roles (see photo - 2)


STEP H: Click Add Operator (see photo - 3)

STEP H: Add the username you received from our support team (see photo -4)


STEP I: Add the Email you received from our support team (see photo -5)


STEP J: Add First Name: Data Ally   Last Name: Support Team (see photo -6)


STEP K: Select the Role you want to provide us. Helpdesk we can assist only with settings / Owner we can perform any changes - full access ( see photo -7)


STEP L:  DO NOT Enable multi factor authentication (see photo -8)


STEP M: Make sure All Accounts is ticked ( see photo -9)


Finally STEP: click SAVE (see photo -10)